Return and Exchange Policy for Miss Highness 925 Silver Jewelry

At Miss Highness, we are committed to providing you with the finest 925 silver jewelry. We understand that sometimes circumstances may arise where you need to return or exchange a product. Please take a moment to review our return and exchange policy to ensure a smooth and satisfactory experience.

1. Opening Videos Requirement:

  • Before unpacking your order, it is mandatory to record an opening video of the package.

2. Damage Cases:

  • In the event of damage, please ensure you have an opening video.
  • If you have an opening video, we will process the exchange or return without additional charges.
  • If no opening video is available, a nominal fee of 199 credits for shipping will be deducted from the refund amount, and the remaining balance will be credited to your Miss Highness wallet.

3. In-Box Breakage:

  • If your product arrives with in-box breakage and you have an opening video, we will provide a replacement box with free shipping.
  • In the absence of an opening video, a shipping fee of 199 credits will be charged for the replacement box.

4. Color-related Issues:

  • If you encounter any issues with the color and wish to return or exchange the product, we will require you to cover the shipping costs.
  • After polishing or addressing the issue, we will promptly send the product back to you.

5. Dissatisfaction or Change of Mind:

  • If you are not satisfied with the product or have changed your mind, we offer a full refund in the form of Miss Highness wallet credits. Return shipping charges apply. (24Hrs)

6.Stone:

  • We stongly believe in our loyal customers, for the same we are providing 7 days Hussle Free Return/Exchange if the stone is misplaced from the any piece of jewellery
  • Post 7 days from the date of delivery Miss Highness is not reponsible for any kind of dispute realted to the same.

7. Warranty

  • Absolute 6 Month of warranty when we talk about plating on all silver jewellery, only a nominal delivery charge will be applied according to your location. (Max.₹ 199)

Important Notes:

  • All return and exchange requests must be initiated within 24 Hrs of receiving the product.
  • Please contact our customer support team at support@misshighness.com to initiate the return or exchange process.
  • Ensure that the product is in its original packaging with all tags and labels attached.

 

Note* :
All the Refund amount will be processed in your Miss Highness wallet or as a Gift Vouchure.
In case of dispute, it’s up to the sole discretion of Miss Highness (company) for further course of action. All disputes will be subject to Delhi jurisdiction.

Miss Highness reserves the right to update or modify this policy at any time. We appreciate your understanding and cooperation in adhering to these conditions for a seamless shopping experience with our 925 silver jewelry collection.